Make sure to click the “Contact Us” link with any particular questions regarding your return.
 
Warranty

• Isom Products & Innovation, LLC (IP&I) warrants that the product you have purchased is free from defects in materials or workmanship under normal use during the warranty period.  Your sales receipt, showing the date of purchase of the product is your proof of the date of purchase.  This warranty applies only in the United States and only to products manufactured by Isom Products & Innovation, LLC. that are purchased directly from IP&I or from an authorized IP&I dealer.  This warranty is non-transferable and applies only to the original purchaser.
• Coverage Period: 30 days from purchase
• Covers: Defects in material or craftsmanship
• Does Not Cover
  
  • For Bench-Pads, rollers, rubber/plastic pieces, bolts, nuts.  Unless missing or damaged in original box.  Does not cover any damages due to misuse or exceeding recommended capacity.
    
  • For Handles, Foot attachments, & Bands-Damaged caused by misuse or improper care (dropping or tapping product(s) together)
• IP&I will not be held responsible for transportation or labor costs associated with returning merchandise. All goods that have been given a Return Authorization # (RA#) from IP&I must be shipped back to an IP&I facility for inspection using the IP&I return authorization number# and must be shipped prepaid. Any collect or 3rd party shipments will be refused. 
• IP&I is not responsible for any damages sustained during transportation to or from our facilities. Upon inspection, if product is deemed defective, IP&I reserves the right to repair or replace product at its discretion. Any repaired or replaced merchandise will be shipped prepaid by an IP&I approved carrier. In the event that the goods are not defective; the customer will be fully responsible for the pickup of the product from our warehouse facility at their own expense. Customer must assign and prepay the carrier. Any returns not picked up within 30 days of their receipt at an IP&I facility may be destroyed or assessed a storage fee of up to $50 per day.

Return Process

• Only items returned within 30 days of purchase are eligible for a refund or exchange.
  • Before shipping your return, please contact PWBfit by clicking the "Contact Us" link below to receive a Return Authorization # (RA#) and return instructions.  Unauthorized or hand delivered returns will NOT be accepted.
  • The returned product must have been purchased directly from ​www.PWBfit.com or an authorized PWB dealer.
  • The returned product must returned in its original packaging. 
• The returned product must be in original condition and all accessories must be included and placed in the
  original packaging.
  • Items that are delivered to the customer in damaged condition may be returned immediately.
    Please open a ticket using the "Contact Us" link below and one of our reps would be more than happy to help
    you attain a RA #.
  • If you find that a part is defective, instead of initiating a return, we highly recommend contacting us and we
    would be more than happy to help you attain a functioning part as soon as possible.
  • PWBfit does not accept unauthorized returns. This includes any items returned without a valid or current
    RA#.
  • Any returns that fall under buyer's remorse will have a 15% restocking fee associated with them and the customer will be responsible for return shipping costs.

 
Exchanges

• Items that arrive in damaged condition may be exchanged.
  • Open a ticket using the contact link above and one of our reps would be more than happy to help you attain a return call tag and set up the replacement.

 
Refunds

• Refunds will be received based on the initial form of payment.
  • If a credit card was used, your account will be credited within 14 business days and it will be shown on your
    following statement depending on the issuing bank / billing cycle.
  • Some items are non-refundable
  • Products returned without a valid RA# will NOT be refunded or credited.